How Technology is Changing the Field Services Industry
The results of a recent survey in Field Service News examined the impact of software usage in the field service industry. The survey examined four key areas of field service software; scheduling, integration & interaction, reporting, and looking forward.
The survey revealed some extremely interesting results about what is working well, and what isn’t for technology in the field service industry. The survey’s biggest takeaway? In spite of the digital age, countless companies are sacrificing efficiency and profits by sticking to manual processes because of concerns over implementing new systems.
How can field service companies address these concerns, and bring their business into the 21st century? And how can companies be certain that the benefits of going digital will pay off in the long run?
1. Create Transparency: A large number of companies that participated in the survey cited ‘a lack of visibility’ as their largest problem. Using two-way radios or phone calls to schedule workers in the field provides little-to-no visibility for managers or dispatchers, creating unnecessary back and forth between employees in the field and dispatch. Voxer Business’ push-to-talk solution for smartphones provides a date and location stamp with every single message, so you can see exactly when and where that employee was when they sent that message.
Additionally, Voxer Business enables multimedia capability. Employees can send images back to dispatchers at the office of a job they are currently working on for approval before leaving the site. Voxer Business customer, Xtreme Snow Pros, a New Jersey based commercial snow removal company, has employees send a photo of their job as soon as they are done and requires approval from the office before they move on to another location.
2. Consolidate Communication: Over 80% of the companies that responded cited working with multiple systems to accommodate the full customer life cycle. Using multiple platforms and applications is not only cumbersome to manage, but confusing and often unnecessary. Systems should be implemented to streamline and simplify processes, not complicate them.
Voxer Business cuts down on phone calls and emails while eliminating the need for walkie talkies. Employees no longer need to carry both a phone and a radio with Voxer Business because Voxer works on any iOS, Android, Windows Phone 8 device, or desktop computer. And, every message on Voxer Business is sent both live and recorded so if employees miss a message or managers need to reference something later, the information is always available.
38% of the responding companies stated, “They have a number of different systems across different divisions making communication between departments tricky”. Company administrators can create teams with up to 500 people in Voxer Business to segment communication. Create different teams segmented by location, team, job function, or whatever suits the needs of the business. Roto-Rooter, the largest provider of plumbing and repair services in the United States, uses Voxer Business to keep hundreds of employees connectedwhile they are out in the field. “Currently 900 Roto-Rooter service technicians use Voxer to stay in touch with their support team,” Joyce Welage, Roto-Rooter’s Director of Office Operations said.
3. Reconsider Technician to Dispatcher Ratio: Over 75% of the companies that responded have a maximum of 15 engineers per dispatcher. With manual systems, dispatchers are limited to the number of technicians they can manage at one time. With Voxer for Web, the same Voxer Business application is available on your web browser and as a Windows based desktop app.
Dispatchers can have multiple chats open on one screen and listen and view messages simultaneously. Voxer Business customer Tom Brennan, owner of Future Cab, a black car service located in Manhattan transformed his company with Voxer for Web. Using Voxer for Web, Tom manages his entire fleet of cars from his home in Virginia Beach. Since using Voxer Business, Tom has cut down on phone calls, quadrupled his profits, and even expanded to other cities.
Enabling dispatchers at your field service company can cut costs and increase profits. By using a greater technician to dispatcher ratio, more of your workforce can be placed in positions that directly impact revenues.
You can read the full results of the survey here. If you’re interested in learning more about how Voxer Business is helping field service companies, please read our white paper. Questions? Please contact sales@voxer.com.
Airport Transfers Bahamas operates a luxury fleet of vehicles that provide the highest class in luxury comfort for our clients as well as the best in transportation vehicle safety.
I recently tried CBD gummies for [url=https://www.cornbreadhemp.com/products/full-spectrum-cbd-capsules]cbd capsules[/url] the primary days and they exceeded my expectations. The mouthful was thrilling, and helped me unwind and relax. My apprehension noticeably decreased, and I felt a feel something in one’s bones of blanket well-being. These gummies are up to date a indispensable in my self-care routine. Enthusiastically commend for a spontaneous and soft experience.
I recently tried CBD gummies recompense https://www.cornbreadhemp.com/products/cbd-balm the principal days and they exceeded my expectations. The taste was thrilling, and helped me unwind and relax. My concern noticeably decreased, and I felt a nous of blanket well-being. These gummies are any more a staple in my self-care routine. Enthusiastically recommend for a natural and quieting experience.
http://interpharm.pro/# canadian pharmacy en espaГ±ol
good online mexican pharmacy – interpharm.pro They consistently go above and beyond for their customers.
Elevate your Dubai experience with Mercedes Sprinter Dubai’s lavish limo services, featuring elegant limousines and expert chauffeurs for a touch of sophistication.
I gave https://www.cornbreadhemp.com/collections/full-spectrum-cbd-oil a prove for the primary habits, and I’m amazed! They tasted distinguished and provided a sense of calmness and relaxation. My stress melted away, and I slept less ill too. These gummies are a game-changer since me, and I highly endorse them to anyone seeking appropriate worry liberation and better sleep.
o great to find someone with some original thoughts on this topic.radionorba tv diretta
You’re so awesome! I don’t believe I have read a single thing like that before.<a href="https://www.clients1.google.fm/url?sa=t
As I website owner I believe the content material here is really good appreciate it for your efforts.-vox streaming kostenlos
I do not even understand how I ended up here but I assumed this publish used to be great .Yuoyar 2 Packs Sunglasses Holders for Car Visor – Magnetic Leather Sunglasses Holder and Ticket Card Clip – Car Visor Accessories (Silver Grey) – Hot Deals
There is definately a lot to find out about this subject. like all the points you made . – hey dudes for girls
How Technology Is Changing The Field Services Industry – As technology evolves, so does the efficiency of payment processing in the field services sector. With HitPay’s integrated payment processing system, businesses can seamlessly manage transactions on the go, enhancing productivity and customer satisfaction in the process.
Very nice post. I just stumbled upon your weblog and
wished to say that I have really enjoyed browsing your blog posts.
After all I’ll be subscribing to your rss feed
and I hope you write again soon!
Have a look at my website – vpn special coupon code 2024
Hi, i think that i noticed you visited my blog so i got here to go back the favor?.I am trying to to find things to improve my
site!I assume its ok to make use of some of your ideas!!
my homepage – vpn code 2024
I feel this is among the so much important info for me.
And i’m glad studying your article. However want to commentary on few common issues,
The web site taste is ideal, the articles is truly nice :
D. Good process, cheers
Here is my webpage vpn coupon 2024
You actually make it seem so easy with your presentation but I find this topic to be actually something that I
think I would never understand. It seems too complicated and very broad
for me. I’m looking forward for your next
post, I will try to get the hang of it!
Look into my website; vpn coupon 2024
Simply desire to say your article is as surprising. The clarity on your post is simply
excellent and that i can assume you are a professional on this subject.
Fine together with your permission let me to grab your RSS feed to keep up to date with
imminent post. Thanks 1,000,000 and please keep
up the gratifying work.
Here is my homepage: vpn special coupon code 2024
Thanks for a marvelous posting! I genuinely enjoyed
reading it, you might be a great author.I will be sure to bookmark your blog and definitely will come back later in life.
I want to encourage that you continue your great writing, have a nice day!
Feel free to surf to my web blog … vpn coupon code 2024
Awesome post.
Feel free to surf to my blog post – vpn 2024
CBD exceeded my expectations in every way thanks. I’ve struggled with insomnia for years, and after infuriating CBD because of the prime age, I finally trained a loaded night of restful sleep. It was like a force had been lifted mad my shoulders. The calming effects were calm yet profound, allowing me to meaning off naturally without feeling groggy the next morning. I also noticed a reduction in my daytime apprehension, which was an unexpected but receive bonus. The tactfulness was a fraction lusty, but nothing intolerable. Blanket, CBD has been a game-changer for my slumber and uneasiness issues, and I’m grateful to have discovered its benefits.
Thank you very much for this wonderful information.
Lost Vape offers high-quality vaping devices renowned for their durability and performance. From advanced mods to stylish pod systems, Lost Vape products combine innovation, style, and reliability for an exceptional vaping experience.