A Walkie Talkie App for Business
Most people these days own a smart device. On those, people load contacts, send messages, and watch videos. They also download apps. Lots of apps. The average person has 35 apps on their device, in fact! Today, we’d like to propose adding one more app to your library – and this one can save your company time and money.
What kind of an app can do this and more for you? It’s called Voxer, and it’s a walkie talkie app for businesses and large teams. Unlike a traditional two-way radio that only lets you chat with one person at a time, the Voxer walkie talkie app allows you to instantly connect to your entire team through a digital group chat.
Whether your team is comprised of 50 people or upwards of 500, you can relay one message to everyone with the push of a button. Not only is this much more efficient, but it ensures that all the members of your team are on the same page at the same time.
Best Walkie Talkie App for Business
You may be wondering, “What’s so great about Voxer?” With all the noise online these days, it’s easy to brush off big claims from companies about their products.
That’s okay. We get it. It’s good to be diligent when considering new tools for your business. With that in mind, we’ll share why we stand by the claim that we’re the ideal choice for your company’s internal communications. Here are just a few ways that Voxer can help your business save time and money:
Team Communication is a Breeze
We already mentioned the ease of sending a message to your entire team at once, but what about when your team needs to talk to each other? With the Voxer Walkie Talkie App for Business, team members can communicate with each other more efficiently than ever before. (Related: Business Walkie Talkies – The Complete Guide to Team Communication)
Instead of waiting for emails to be opened, and wondering whether or not the intended recipient ever received the message, messages will be delivered in real time. You can see who has read or heard your message with timestamps and geotags.
Every member of your team is like a cog in a machine. You need those cogs to be turning with ease. When any one cog gets stopped, the whole machine can get slowed down significantly, or in the worst cases come to a grinding halt. Time is money in business, and nobody has time for any of those cogs to slow down.
It is therefore critical, that all communications move swiftly from sender to recipient and back without bottlenecks.
With Voxer, you aren’t just limited to SMS or short message service either.
With Voxer’s real-time voice messaging, you can hear messages as people speak, or listen later at your convenience. You can even use instant voice communication alongside voice, send text, photos, video, gifs, and share your location.
Additionally, imagine not having to waste time repeating yourself because you know the recipient has access to their entire message history for reference!
Manage Customer Service Faster and Easier
The lifeblood of any company is its customers. Without customers, you don’t have a business, you have a hobby. And, as much as everyone would like, employees don’t work for free. You need paying customers that are willing to frequent your company not just once, but over and over again.
Your customers want to be taken care of. When they call in, they want their calls answered quickly, and if anything goes wrong, they want it corrected as fast as possible.
For example, let’s say you’re in the hotel industry and you have a customer that is upset about a buzzing sound they hear in their room. We bet they don’t want to hear excuses about the time it will take to hunt down a maintenance technician. They want it fixed now.
With Voxer, the front desk can instantly connect with maintenance and relay the issue. In fact, they can send a text message with details such as the room number, the customer’s name, and the exact problem they are experiencing. Before you know it, the maintenance technician will have either fixed the problem or informed you the customer needs a new room. Just like that, you’ve avoided a negative Yelp or Tripadvisor review. You might even get a positive review helping you to acquire more new customers!
Here’s the thing — when a customer is upset, every moment their problem is not resolved the angrier they can get, and the higher the likelihood they will not be a returning customer. Acquiring new customers costs as much as five times more than retaining a current one.
This means you have a 70% chance of selling to a customer you already have, vs a 5-20% chance of selling to a new customer. Because of this, it stands to reason that keeping your current customers happy is a great way not just to save money, but also to make more money.
By now you probably understand how critical communication is. However, you might still think that traditional two-way radios are just fine for instant communication. But, what if they break down? Or what if the batteries die? Goodbye communication, and hello trouble!
Voxer can be downloaded to any iOS (iPhone, iPad or iPod), or Android device, and even used on the web for your desk employees. It uses a minimal amount of data as well.
How small is the data usage? The average audio message on Voxer is about 7 seconds and uses about 14KB of data. Text messages on Voxer average about 700 bytes of data.
To put this in context, to hit 1GB of data sending messages on our service, you would need to send approximately 34,000 voice messages or 1.5 million text messages. It’s highly unlikely that a single user could come anywhere near that number. And, as an added benefit, if there still is a concern about data usage, Voxer can also work on wifi if your company has wifi in-house.
Save a Record of all Internal Communications
It’s no secret that in our fast-paced world, it’s sometimes difficult for individuals to remember certain details from meetings, internal memos, and other communications. Luckily with Voxer, you can keep a record of all incoming and outgoing messages.
Not only will this help team members to recall details that they may need at some point in the future, but managers can use these messages to create and update training materials for new employees as well. Imagine speeding up the onboarding process because you already have a transcript of everything a new team member will need to know.
Bottom line: Voxer is More than just a Walkie Talkie App
It’s the perfect communication app for your business.
You owe it to your team members, vendors, shareholders, etc… to run an efficient business. Voxer helps make that possible. Click here to learn more about Voxer for business.