{"id":4681,"date":"2019-10-02T19:10:24","date_gmt":"2019-10-02T19:10:24","guid":{"rendered":"https:\/\/www.voxer.com\/blog\/?p=4681"},"modified":"2019-10-09T21:24:09","modified_gmt":"2019-10-09T21:24:09","slug":"6-best-communication-tools-your-team-needs-now","status":"publish","type":"post","link":"https:\/\/www.voxer.com\/blog\/6-best-communication-tools-your-team-needs-now\/","title":{"rendered":"6 Best Communication Tools Your Team Needs Now"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Without a doubt, having solid and reliable communication tools at your disposal is crucial to allow your team to run like a well-oiled machine. True, it can be challenging to find the right method as there are plenty of technologies out there. It can leave you with a headache thinking about what is the best method for communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve narrowed down our favorite communication tools. That way, you can do less time making a decision. And more time implementing these technologies within your business. Whether you are looking for an internal, business or customer communication platform &#8211; we&#8217;ve got you covered.<\/span><\/p>\n<h2>Best Communication Tools for Internal Communication<\/h2>\n<h3><a href=\"https:\/\/www.voxer.com\/business\">Voxer<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">If your large team depends on an easy-to-use internal dialogue tool than Voxer is best for reliable communication. Phone calls and text messages aren\u2019t enough to align your team or running your business smoothly. As opposed to many team communication tools, Voxer is an audio messaging app. That\u2019s right! You heard us, correctly.\u00a0 As opposed to relaying information via text, simply,<img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-4168\" style=\"margin: 30px 40px 40px;\" src=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/-000\/\/1\/voxerlogo3x.png\" alt=\"\" width=\"155\" height=\"194\" srcset=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/-000\/\/1\/voxerlogo3x.png 360w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/-000\/\/1\/voxerlogo3x-240x300.png 240w\" sizes=\"(max-width: 155px) 100vw, 155px\" \/> push-to-talk. Your team members will get the memo instantaneously. With the added benefits of text, video, and gifs right at your fingertips.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are apprehensive about giving an audio messaging app a try, it&#8217;s simply to put in place and your team will see benefits immediately. Information can often times get jumbled or misunderstood when sent as a text or email. By sending an audio message via Voxer your team will get the memo loud and clear. Best of all, your team will be accountable with read receipts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voxer is compatible with your smart device (great for on-demand teams) or on your desktop. Messages are sent over any 3G, 4G, or WiFi networks across the world. It is compatible with headsets, so you\u2019ll be able to listen to messages worry-free. Rest assured, you won&#8217;t disturb your neighborhood or have your message overheard.\u00a0 Equip your team with the best communication tool to leverage your team&#8217;s potential.<\/span><\/p>\n<h3><a href=\"https:\/\/chrome.google.com\/webstore\/detail\/canned-replies\/ddoijapfgfbaaehaegnddlbnmcbngkpi?hl=en\">Canned Replies<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">When working with customer\u2019s you might feel as though you send out similar emails a day in and out. If your business relies on Gmail for your B2B or B2C needs then you are in luck. Canned Replies for Gmail is your answer to avoid typing repetitive messages.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Create pre-formulated emails right in your inbox. It will prove to be a timesaver as you will save precious minutes that you don\u2019t have to waste on redundant emails.<\/span><\/p>\n<h3><a href=\"https:\/\/zoom.us\">Zoom<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">The landscape in which we communicate internally and with our customers is changing. Zoom is great for video or phone conference calls. Why is it great for team communication? Here&#8217;s why:<img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-4570\" style=\"margin: 35px 40px 24px;\" src=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/07\/Zoom-Blue-Logo.png\" alt=\"\" width=\"222\" height=\"50\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Remote Teams<\/strong> &#8211; your virtual meetinghouse to connecting with your scattered team. Great for conference calls when you aren\u2019t at your laptop and need to dial in. Also, great for your daily standup so you can associate a face with a team member.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Sales<\/strong> &#8211; emails can be impersonal when trying to pitch a new product. Let your customers see your product in action &#8211; with screen share or video conferencing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Bonus<\/strong>: use when on a business trip, 30,000 feet in the sky. We tested Zoom while in flight and can attest, you won\u2019t miss your meeting while en route.<\/span><\/p>\n<h2>For Team Mangement Communication<\/h2>\n<h3><a href=\"http:\/\/www.asana.com\">Asana<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">How does your team keep track of their projects and progress throughout the process? Many times, we leave that awesome meeting and can\u2019t get wait to tackle that new project. But where to begin? With Asana, your team&#8217;s Project Manager can assign everyone their tasks.<img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-4566\" style=\"margin-top: 40px; margin-bottom: 40px;\" src=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/07\/Logo-Vertical-Color.png\" alt=\"asana_logo\" width=\"188\" height=\"124\" srcset=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/07\/Logo-Vertical-Color.png 351w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/07\/Logo-Vertical-Color-300x198.png 300w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Awesome things you can do with Asana:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assign due dates<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cFollow\u201d projects so you are updated when tasks are completed<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Project template gallery in case you aren\u2019t sure how to get started<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Drag and drop method to organize tasks efficiently<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integrations with 100+ other apps<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Time is an invaluable resource and assignments heap up quickly. If you find productivity to be a balancing act Asana will work wonders for your team.<\/span><\/p>\n<h2>Best for Customer Support<\/h2>\n<h3><a href=\"http:\/\/www.zendesk.com\">Zendesk<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">If your business is looking for a comprehensive all-in-one support platform &#8211; than Zendesk is it. Seamlessly connect with customers on multiple channels. Your team will surely excel at communication with this platform in place.<\/span><\/p>\n<p><strong>Awesome channels include:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge Base &#8211; support articles can be easily created and categorized. You\u2019ll want to make sure you take the time to create as many support articles as possible in your knowledge base. Although it might seem like a time-consuming job, you\u2019ll be thankful. It helps reduce an abundance of support tickets that your team will need to manage.<img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-4684\" style=\"margin-top: 40px;\" src=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/zendesk_logo.png\" alt=\"\" width=\"170\" height=\"157\" srcset=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/zendesk_logo.png 1000w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/zendesk_logo-300x277.png 300w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/zendesk_logo-768x710.png 768w\" sizes=\"(max-width: 170px) 100vw, 170px\" \/><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email: the classic support method where customers can write in and ask questions. What we love about this method &#8211; macros! Macros are pre-created templates. It allows your team to send a response within seconds. It&#8217;s the easiest method to respond to support requests you regularly receive. Not only saving your support team the headache but increasing productivity.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live Chat: pro-actively engage customers with live support. Manage multiple chats at once. Have access to reporting tools so you can keep track of issues before they become a big problem.<\/span><\/li>\n<\/ul>\n<h3><a href=\"https:\/\/olark.com\">Olark<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019ve been thinking about adding live chat to your business repertoire this is the gateway app to live support. It\u2019s not only perfect for small teams as it&#8217;s cost-effective compared to other live chat options.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nowadays, many customers who are looking for support want it immediately. Email support can be cumbersome and time-consuming.\u00a0 The typical response rate can be up to 24-48 hours. <\/span><a href=\"https:\/\/www.arise.com\/resources\/blog\/customer-service-frustrations-series-email-response-times\"><span style=\"font-weight: 400;\">80% of customers say they expect a response within 24 hours<\/span><\/a><span style=\"font-weight: 400;\">. Which is why we advocate for &#8220;live chat support if you can swing it. <img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-4685\" style=\"margin-top: 40px;\" src=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/olark-logo.png\" alt=\"\" width=\"175\" height=\"111\" srcset=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/olark-logo.png 1400w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/olark-logo-300x191.png 300w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/olark-logo-768x488.png 768w, https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/10\/olark-logo-1024x651.png 1024w\" sizes=\"(max-width: 175px) 100vw, 175px\" \/><\/span><\/p>\n<p><strong>What Olark Includes:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pre-forms &#8211; gather information about a customer before you begin chatting with them<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Transcript &#8211; all chat history is saved and stored<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offline Messaging &#8211; not in the office 24\/7? Set up messaging that lets customers know when you will be back<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customizable Branding &#8211; white labeling allows you to use your own branding<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Ready to Improve Your Communication?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We know there are many communication tools out there and it can be challenging the right one. Unfortunately, there isn\u2019t enough time in the day to spend testing them all. This is why we\u2019ve supplied you with the best bets for improving efficiency.\u00a0 Not only within your team but with your customers. After all, where would you be without your customers?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/business.voxer.com\/signup?utm_source=blog-sidebar=test\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-4327 size-full\" src=\"https:\/\/www.voxer.com\/blog\/wp-content\/uploads\/2019\/04\/CTA-Blogs-14-day-free-trial-blogs-1024x409-1024x409.png\" alt=\"\" width=\"1024\" height=\"409\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Without a doubt, having solid and reliable communication tools at your disposal is crucial to allow your team to run..<\/p>\n","protected":false},"author":3,"featured_media":4682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[179,305464184,481072746],"tags":[1214,2704,1109101],"yst_prominent_words":[659311466,659311458,659311417,659312556,659311430,659312428,659312446,659311520,659312557,659311834,659312555,659312559,659311467,659312560,659311590,659312522,659312558,659311420,659311677,659311453],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts\/4681"}],"collection":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/comments?post=4681"}],"version-history":[{"count":8,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts\/4681\/revisions"}],"predecessor-version":[{"id":4941,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts\/4681\/revisions\/4941"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/media\/4682"}],"wp:attachment":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/media?parent=4681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/categories?post=4681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/tags?post=4681"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=4681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}