{"id":3407,"date":"2018-08-17T05:50:34","date_gmt":"2018-08-17T12:50:34","guid":{"rendered":"http:\/\/www.voxer.com\/blog\/?p=3407"},"modified":"2018-12-10T20:54:55","modified_gmt":"2018-12-10T20:54:55","slug":"5-ways-to-make-sure-your-on-demand-team-goes-with-the-flow","status":"publish","type":"post","link":"https:\/\/www.voxer.com\/blog\/5-ways-to-make-sure-your-on-demand-team-goes-with-the-flow\/","title":{"rendered":"5 Ways to Make Sure your On-Demand Team Goes with the Flow"},"content":{"rendered":"

When a customer calls for a plumber they usually need one, fast. Having a reliable communication method and organizing your technicians workflow is necessary to make sure you are prepared for schedule changes. <\/span><\/p>\n

Scheduled maintenance won’t always take up your technicians entire day – so best to set up a workflow that allows for flexibility.\u00a0<\/span><\/p>\n

<\/p>\n

Setting up your workflow is important to deal with any last minute hiccups so your team can deliver service quickly.<\/span><\/p>\n

A few things to ask yourself when setting up your teams workflow:<\/span><\/h3>\n
    \n
  1. Has the technician received clear instructions about their next task?\u00a0<\/span><\/li>\n
  2. Is your technician currently in the middle of a job or on the road?<\/li>\n
  3. Do you have a reliable communication method to reach them with schedule changes?<\/li>\n
  4. Is your entire team on mobile?<\/li>\n
  5. Does your team have a strong network no matter where they are?<\/li>\n<\/ol>\n

    You’ll want to consider all of these factors when reaching out to technicians – so that you can provide excellent customer service.\u00a0<\/span><\/p>\n

    Make the switch to mobile.<\/h3>\n

    What are you waiting for? If you haven’t switched your entire team over to mobile the time is now.<\/p>\n

    The bring your own device (BYOD<\/a>) movement is in full-swing. Time to jump on the bandwagon if you haven’t already.<\/p>\n

    Instructions should be clear.<\/h3>\n

    Don’t let your technician drive all the way to Fairview when you said Fairfield.<\/p>\n

    Are you using old school push-to-talk walkie talkie or sending your technicians text messages?<\/p>\n

    Traditional PTT methods only allow the person on the other end to listen to the message once, while with mobile live messaging apps all messages are record live and stored.<\/p>\n

    If the technician is unsure of the request they can listen to the message over and over again – without the hassle of checking back in with dispatch.<\/p>\n

    Text messaging will occupy more of the technicians time then necessary.<\/p>\n

    Did you know that it can take 15 seconds or more to send a text message while only 1-5 seconds to send a live audio message?<\/a><\/p>\n

    Think about how much time you can save your team if you skip text messages.<\/p>\n

    Go with the flow.<\/h3>\n

    Set up a workflow that leaves space for flexibility.<\/span><\/p>\n

    If you have a customer calling with an overflowing septic system you\u2019ll want to be able to send a technician out same day – if not, next day.\u00a0 \u00a0<\/span><\/p>\n

    Don’t wonder where Bob is.<\/h3>\n

    The best part about jumping on the mobile bandwagon is you can see where your technicians are at all times.<\/p>\n

    If an emergency call comes through you\u2019ll be able to send the closest technician.\u00a0<\/span><\/p>\n

    Your customers will thank you for getting there quickly.<\/p>\n

    “Can you hear me now?”<\/h3>\n

    Communication for your team is crucial – so having a communication tool<\/a> that works on any network is mandatory. <\/span><\/p>\n

    When working in a remote area you’ll want to be certain that your technician has received the message. \u00a0<\/span><\/p>\n

    Using a live messaging app in lieu of a traditional PTT will solve any unnecessary barriers between your technician getting to their next customer.<\/span><\/p>\n

    Communication should be effortless and workflow streamlined – providing<\/span>\u00a0technicians with information about the job right on their mobile device.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    When a customer calls for a plumber they usually need one, fast. Having a reliable communication method and organizing your..<\/p>\n","protected":false},"author":3,"featured_media":3408,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[179,31170987,481072746],"tags":[],"yst_prominent_words":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts\/3407"}],"collection":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/comments?post=3407"}],"version-history":[{"count":1,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts\/3407\/revisions"}],"predecessor-version":[{"id":3789,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/posts\/3407\/revisions\/3789"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/media\/3408"}],"wp:attachment":[{"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/media?parent=3407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/categories?post=3407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/tags?post=3407"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.voxer.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=3407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}