{"id":2867,"date":"2018-06-12T15:13:04","date_gmt":"2018-06-12T22:13:04","guid":{"rendered":"http:\/\/www.voxer.com\/blog\/?p=2867"},"modified":"2019-10-07T23:30:16","modified_gmt":"2019-10-07T23:30:16","slug":"cant-get-into-my-account-on-a-new-device","status":"publish","type":"post","link":"https:\/\/www.voxer.com\/blog\/cant-get-into-my-account-on-a-new-device\/","title":{"rendered":"New device doesn\u2019t mean having to say \u2018so long\u2019 to your old Voxer\u00a0account"},"content":{"rendered":"

Ah, the joys of getting a brand new phone. No more cracked screens or having to charge your battery every 4 hours.<\/p>\n

You\u2019ve just reinstalled Voxer and are ready to get back to chatting with your bestie. You log back in and uh-oh, your chat history is gone! Not just one chat but all of your chats! Worst of all, your\u00a0PRO<\/a>\u00a0features are non-existent. You immediately decide it\u2019s time to contact customer support.<\/p>\n

Does this scenario sound familiar?<\/h3>\n

Don\u2019t panic! Often times this is a simply fix.<\/p>\n

Here is what might have\u00a0happened<\/h3>\n

We get alot of support tickets of users who purchase new mobile devices and for the life of them cannot login to the old account.<\/p>\n

The reason why (for the most part). You create a new account by mistake.<\/p>\n

Steps on how to avoid creating a new\u00a0account<\/h3>\n

1. Download Voxer on your new mobile device<\/p>\n

2. Click LOG IN rather than entering an email and password<\/p>\n

3. Viola you should be in your old account in no time.<\/p>\n

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Questions to ask yourself if you still cannot\u00a0login<\/h3>\n